Hotel Jargon

Check out our list of hotel jargon.  Drop a few of these doozies next time you’re checking in and you’ll immediately be identified as someone who’s “in the know”–part of the hotel’s inner circle club, if you will–and you’ll be treated much better as a result.  Let us know if it works for you!

Cot — A small folding bed used to provide additional sleeping space in a hotel room.
Double Bed — Bed measuring 53 x 75 inches (135 x 191 centimeters).
King Bed — A very large bed usually measuring 76 x 84 inches (190 x 213 centimeters).
Queen-Size Bed — Large bed usually measuring 60 x 80 inches (150 x 200 centimeters).
Single Bed — Bed measuring 38 x 75 inches (95 x 188 centimeters).
Trundle bed — A bed that rolls out from under another bed.
E-Key — Key used to prevent a guest from entering his/her room.
Hide-A-Bed or Sofabed — A sofa that opens to make a bed.
Key Card — Plastic card used in place of room key.
Magnetic Key — Means by which doors in hotels or other facilities are locked or unlocked. Usually, these are cards as opposed to actual keys. The system permits security staff members to know what key was used to enter the room and at what time.
Rollaway — In a hotel, a cot-like bed that can be folded and rolled from place to place.
Systems Master Key — One key that will open function and guest rooms.
Acceleration Clause — A provision sometimes used in contracts to accelerate deposit payment schedule or to demand full prepayment of master account in the event of a default or lack of credit by the organisation. May also apply in other situations, such as assignments.
Add-on(s) — Anything optional purchased by a passenger, e.g. Extra flight cost.
Cash Registration — Full payment for anticipated room and tax charges at registration: credit for incidentals not extended.
Cash Reservation — Accounts receivable mailed: individuals or firms with established credit.
Direct Billing — The written record of a hotel guest’s account.
Folio — Guest room that is guaranteed by credit card or advance payment if arrival is later than the hotel’s deadline.
Guaranteed Late Arrival — A hotel reservation secured by the guests’ agreement to pay for his/her room whether he/she uses it or not.
Guaranteed Payment — Payment with reservation for full or part of stay.
Hotel voucher — A pre-paid coupon that can be exchanged at certain hotels for a night’s lodging.
House Account — Term for internal accounting by the facility to cover incidental expenses not chargeable to the meeting or another hotel account.
House Limit — The maximum extent to which credit will be extended before payment is requested.
Master Bill – RTI — Room, tax, and incidentals billed to master account.
Room Deposit — Money that must be paid in advance in order for a hotel to guarantee to hold a room.
Split Folio — This is when a guest has two folios, one for room and tax and the other for incidental charges. Most often used when the room and tax are going on the Master Account, and the guest is responsible for things like phone, in-room movies, mini-bar purchases, etc. It is also used when the guest is reimbursed for accommodaton and meals but must pay his/her own incidental expenses.
Supplement — An additional charge or payment, such as a single supplement.
System – Wide Revenue — In the hotel industry, the total amount of revenue realized at all of a hotel company’s locations, both company-owned and franchised.
Continental Plan (CP) — A hotel rate that includes a continental breakfast.
Demi Pension Modified American Plan (MAP) — Breakfast and dinner are included, but not lunch.
European Plan (EP) — A hotel rate that includes no meals.
American Plan (AP) — Full American Plan (FAP) Full Board
Full Pension — A meal plan at a hotel or resort in which three meals a day are included in the price.
Half Pension — Hotel rate that includes breakfast and one additional meal, typically dinner. Also called Modified American Plan and demi-pension.
Arrival Time — Time or approximate time guests plan to arrive at a facility.
Check – In — A procedure whereby a hotel guest is registered as having arrived. Check-in may require the presentation of payment, reservations, or other documentation or identification.
Check-In Time — The earliest time at which a room will be available.
Check – Out — The term used when a traveller leaves a hotel and pays or signs the bill. Many hotels offer Express Check Out which means the bill will be settled automatically with the traveller’s charge card and a statement sent to the guest by post.
Check-Out Time — The latest time a guest may leave without being charged for another night’s lodging.
Downgrade — To move to a lower grade or quality of services or accommodations.
Early Arrival — (1) Guest arrival before confirmed reservation date and/or time. 2) Arrival prior to arrival of the majority of the group.
Early-Out/Understay/ Unexpected Departure. A guest who checks out one or more days earlier than his or her scheduled departure date.
Frequent Lodger — A person who frequently stays at a property or at properties belonging to a particular hotel chain. Specifically, a person who is enrolled in a hotel’s frequent lodger programme.
Frequent Lodger Programme — A programme offered by various hotels & hotel chains to promote customer loyalty. Participants earn credits good for free lodging or upgraded service based on the number of nights they stay at the hotel. They are also entitled to special services.
GNR — Guest name record.
Group Arrivals/ Departures — Information included in the specifications guide for an event that outlines approximate dates and times at which groups of event attendees can be expected to arrive at a facility (hotel) for check-in or check-out. This is intended to give the facility notice in order to prepare for front desk staffing.
Hotel Register — A book, or other record, which guests sign and which becomes the permanent record of an establishment’s guests.
In-Out Dates — Dates on which a guest arrives and leaves.
Lockout — Refusal by a facility to allow guests access to their guest rooms.
Overbooking / Overflow — Guests booked into facilities after property/centre’s facilities are full.
Overstay/Stay Over /Under Depart — Guest who stays at facility beyond stated departure date.
Registration — Process by which an individual indicates his/her intent to stay at a property.
Registration Card — Signature form used by facility when registering a guest.
Skip — Departing guest who fails to pay for accommodations.
Transient — Any person who is not a permanent resident. In some hotels, a guest who is not renting by the month.
Upgrade — Changing from a lower class of room type to a higher one. The term is used when a guest wants to change the type of hotel room for a better one than she/he reserved earlier. There is usually a charge for this however free upgrades are granted by suppliers if/when there are capacity issues (i.e. overbookings).
Walk — Guest holding confirmed reservation sent to another facility because of over booking.
Walked — Term used to refer to a guest lodged in another property at the hotel’s expense because no room was available for his or her use.
Walk-In — A guest who arrives without a reservation.
Walking Guest — A guest with hotel reservations who is denied a room due to the hotel’s overbooking.

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