Making Sure Your Hotel Caters to Your Needs

People often forget that part of the customer service experience when booking hotels begins with that hotel having the right accommodations for you and your fellow travelers. Vacations are supposed to be relaxing, and the last thing you want to have to worry about is a hotel not having the right amenities. People with disabilities want the same products, services, privileges, advantages and accommodations as all guests. Everyone should be able to enjoy equal access to the goods and services hotels offer. If you’re traveling with a disabled individual, it’s important that you have a checklist and guidelines when choosing your hotel.

  • Reserving your room

It’s always a good rule of thumb to check out your hotel prior to booking with them. Most hotel sites now days have information readily available that state what the hotel can offer. Disabled Hotels is a website dedicated to finding the best hotels with features that will make your vacation a much more enjoyable experience. If you can’t find the information you’re looking for, you should contact the hotel’s reservation agent. It’s their job to help you find exactly what will suit your needs best.

  • The Check In Process

Often the hardest part of getting a hotel is the check in process. Does the hotel have luggage assistance? Do they have accessible elevators with plenty of space? Is parking going to be an issue? What about shuttle services? Again, most of this information is on a hotel’s website, but when in doubt you should call the hotel to make sure before the booking process.

  • The accommodations

This is the make or break factor when reserving a hotel. Do their bedrooms have low beds and a door width that will accommodate wheelchairs? Are the light switches, thermostat, and telephones reachable? Does the bathroom have wheelchair accessible showers and toilets like the ADA approved ones Accessible Environments, Inc makes? What about recreational activities? Does the pool have a pool lift that’s ADA approved like Global Lift Corp. makes? If a hotel doesn’t have some of these things, it can take away from the vacation experience.

  • The Staff

Last but not least, is the hotel’s staff well educated and prepared to handle situations and questions that might arise? Keeping your staff educated on issues relating to people with disabilities will encourage guest loyalty and repeat business. This kind of information might be a little harder to pinpoint on a hotel’s website, but you can always seek out customer reviews and recommendations to help guide your decision.


Taking these extra steps can ensure that you and your fellow vacationers can truly relax and have a good time.

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